ICT and Information

ICT based user services of library

ICT – Based user services of library:
Some libraries are adopting electronic habits, making increasing use of new ICT including computers, the Internet, the Web, Internet, Extranet and other technologies. As a result, library users are placing new demands on their libraries. They require access to the latest information, updated information resources and access to ICT facilities that they could use in their work.
Use of ICT in libraries enhances users’ satisfaction. It provides numerous benefits to library users. Some of the benefits are:
  • Provide speedy and easy access to information;
  • Provides remote access to users;
  • Provides rounds the clock access to users;
  • Provides access to unlimited information from different sources;
  • Provides information flexibility to be used by any individual according to his/her requirements;
  • Provides increased flexibility;
  • Facilitates the reformatting and combining of data from different sources.
Libraries are also providing various ICT-based services to their users, including the following:
  • Provision of Web access to OPACs;
  • Electronic document delivery;
  • Networked information resources;
  • Delivery of information to users’ desktops;
  • Online instructions;
  • Online readers advisory services

1. Web access to OPACs: Libraries are providing access to web-based Online Public Access Catalogue (OPAC) interfaces. This is making it easier for OPAC users to learn and use these resources since they only have to learn how to use one universal access client, the Web browser.

2. Electronic document delivery: Libraries are implementing ICT-based interlibrary lending system using electronic networks to deliver copies of journal articles and other documents in digital format [Mainly in Portable Document Format (PDF)] to library users’ desktops.
3. Networked information resources: Libraries are providing their users with access to networked information resources, i.e. databases, electronic scholarly journals, encyclopedias, public government information, etc. provided by various publishers or suppliers.
4. Information delivery to users: Library and information users are now getting access to electronic information resources from the computer desktops in the computer laboratories, internet cafes, offices and even at home. This is resulting in librarians and other information specialists investigating and implementing systems that can deliver customized information to users’ desktop computer environment, irrespective of their geographical location.
5. Online instructions: Libraries are also implementing online based bibliographic or library use programmes. These include online tutorials on searching online resources and virtual tours of library collections.
6. Online readers advisory services: Libraries are implementing Web-based various of readers’ advisory services and reference services.  These include services such as informing users via the Web about new acquisitions, providing reviews and recommendations, providing facilities for readers to interest with the reference staff (Virtual Reference Desks), etc.
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Md. Ashikuzzaman

Work at North South University Library, Bangladesh.

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